customer service representative

  • Updated: 2017-02-25
  • Location: broadway, Vancouver

As a Cupcakes Customer Service Representative you will consistently provide a high level of customer service through prompt service, focus on each customer's individual needs, quality products and maintaining a clean and comfortable store environment.

You will be responsible for upholding the 'Icing on the cake' standards and will be a part of a company that's mission is to celebrate every day, "because every day is a celebration".

summary of responsibilities:

  • acts with integrity and honesty
  • provides superior customer service and quality products
  • anticipates customer and store needs
  • follows Cupcakes operational policies and procedures
  • maintains regular and consistent attendance and punctuality
  • maintains a clean and organized workspace
  • follows health, safety and sanitation guidelines for all products
  • manage phone orders and customer inquiries


  • previous experience in customer service or hospitality related position preferred
  • demonstrates team work and fosters good working relationships
  • ability to communicate with others in a tactful and mature manner
  • demonstrates an attention to detail
  • ability to deal with challenging situations while maintaining superior customer service
  • ability to learn quickly and is responsible for the efficient and accurate operation of the POS terminal
  • ability to accurately handle and balance cash, credit and debit card sales
  • available to work retail hours, evenings and weekends

  • Accepted file types: pdf, doc, docx.
  • This field is for validation purposes and should be left unchanged.

about cupcakes by heather & lori

A popular, retro-styled Vancouver-based retail bakery, Cupcakes specializes in whimsical cupcakes, cakes and other nostalgic baked goods made fresh daily. Co-founded by best friends Heather White and Lori Joyce in 2002, Cupcakes employs 50-60 employees. Cupcakes bakes their products from scratch and use preservative-free, basic ingredients, offering customers fresh batches of yummy goodness daily. They also offer scrumptious retro cakes and cupcakes for weddings, birthdays & special events.

< Back to Job Postings